TRAINING COURSES

Building Effective Organizational Culture

Start Date: 14 Jan 2018
End Date: 18 Jan 2018
Duration: 5
Fees:
Country: Paris / France
Category: Training & Human Resources
Details:

Course Description

What is organizational culture? How would you describe your company's culture? How is leadership related to culture? In this course, you will explore the concepts related to organizational culture and learn how the different cultures related to leadership. You will learn about the dynamics of cultural change, and how you can influence the direction of your organization's culture. The course ends with strategies for leading in a learning culture

Course Objectives

         Develop an understanding of the terms and benefits of Customer Relationship Management (CRM) on a companys bottom line

         Analyze the different components of a CRM plan

         Develop checklist for readiness and success in CRM

         Identify how CRM creates value for organizations and customers

         Identify developmental roles that have the greatest impact on CRM

Who Should Attend?

         Team leaders and team members

         managers

         Supervisors 

         Anyone who is or will be responsible for managing teams or individuals

         Anyone involved in HR planning

Program Schedule

DAY 1

         Introduction and course overview

         Definitions and philosophies

         CRM and its potential value

         Aligning HR strategy and effort with culture

DAY 2

         CRM programs and the needs they can serve

         Checklist for success  

         Evaluation metrics and privacy issues

DAY 3

         Requirement driven product selection process

         Considerations in tool selection

         Strategies for customer retention

DAY 4

         Building the future

         The four pillars of CRM and how they can be used to help others embrace the CRM plan

         Homegrown vs. the Application service provider     

         The development team

DAY 5

         Evaluating and Reviewing Your Program

         Best practice in culture

         Case study

 
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