Measuring & Maximising Training ROI

Start Date: 11 Mar 2018
End Date: 15 Mar 2018
Duration: 5
Country: Cairo / Egypt
Category: Training & Human Resources

The Course

Training can have a strategic impact on an organisation yet many organizationsí do not know or understand if they are receiving value for their investment in training.

This course is designed to demonstrate that training has a strategic role and will demonstrate how organizations can obtain greater value from their investment in training.

Highlights of the course include:

         Setting training investment at the strategic level and establishing its contribution to the achievement of strategic organizational objectives

         Ensuring that proposed training programmes are relevant and the business case is made for the planned expenditure

         Learning techniques to monitor the impact of training in the workplace

         Learning techniques to identify future training needs at the strategic, operating and individual level

         Being able to establish that the maximum return on the training investment has been achieved

The Goals

By the end of this course participants will be able to:

         Understand the issues related to measuring and maximizing training return on investment at both a strategic and operating level.

         Plan, organise and deliver training programmes and events which are relevant to and will contribute to the attainment of the organisationís strategic objectives.

         Demonstrate and be able to make the business case for specific training programmes and events and therefore be able to justify training related expenditure.

         Understand and be able to implement the techniques applicable to identifying and delivery relevant training needs.

         Describe best practice in relation to employee development and therefore contribute to the achievement of competitive edge by improving employee retention rates.

         Monitor and review the effectiveness and impact of the training Ďspendí and as a result be able to apply measures to training related processes.

The Delegates

         All Senior Managers who have a strategic overview of the business and/or who may also be responsible for initiating training programmes and/or authorizing expenditure on Training.

         All Senior Managers, Professional HR Managers and Staff responsible for Human Resource Development and the planning and delivery of Training Programmes at a strategic organizational level.

         All Senior Managers, HR Professionals, Line Managers and Team Leaders who may have a responsibility for the planning and implementation of training programmes at an operational level.

         All Senior Managers, Professional HR Managers, Line Managers, Team Leaders and Supervisors who manage people and who are responsible for, in-conjunction with their staff identifying and implementing training to meet individual training needs and/or specific training requirements, i.e. to meet skill shortages.

         All Managers and Supervisors who are or will be responsible for the use and application of performance appraisal techniques including training needs identification.

         All Senior Managers, HR Professionals, Line Managers and other managers who are responsible for monitoring the impact of training in the workplace and whether or not training investment and training programmes are applied effectively.

The Process

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises, case studies and feedback. Each day of the seminar will end with delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

The Benefits

         Will enable participants to make the business case for training plans and to justify expenditure.

         Will learn techniques applicable to the identification of training needs and the continuous monitoring of the impact of training in the workplace.

         Will promote a greater understanding of the need to align training expenditure with strategic business and organizational objectives.

         Will enable participants to apply best practice in planning, organizing, and delivering relevant and appropriate training programmes and monitoring the impact of training in the workplace.

         Will create a greater understanding of the business contribution and role of training in creating and sustaining superior organisational performance.

         Will enable participants to positively influence the achievement of the effective planning and delivery of relevant training programmes, change behaviour in the workplace and demonstrate added value of training through effective measuring of training outcomes thereby demonstrating maximum and optimum return on the training investment.

The Results

         Training expenditure will be aligned with organizational, strategic and cultural values

         The business case for specific training plans and programmes will be made in a convincing manner

         Training plans and programmes will be more effectively targeted to key areas

         Training investment (as a result of the above) will be utilized more effectively and organizations will be able to measure and maximize the return on investment

         Plans and programmes will be established to monitor on a continuous basis the identification of strategic and individual training needs and to monitor the impact of these programmes in the workplace

         The organisation will be recognised as an employer of choice through a proactive approach to training

The Programme Content


Day One

Introduction Ė An Overview of the Strategic Role of Training

         The strategic context of training

         The business case for training investment

         The principles of effective employee development

         Training models and approaches

         Establishing training needs

         Evaluating training

         Establishing appropriate processes for measuring training return on investment (ROI)

         The role of senior managers, HR professionals and line managers in measuring and maximizing the training ROI

Day Two

Aligning Training to Business Objectives: Maximizing Training ROI

         The organizational context

         Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps

         Identifying the training need

         Aligning training with business needs

         Planning training

         Delivering effective training

         Maximising training ROI

Day Three

Measuring Training Return on Investment ROI

         The arguments for and against measuring the cost and effectiveness of training

         Making the business case

         What and how to measure

         Identifying the appropriate success criteria

         Measuring the effectiveness of training

         Forecasting costs

         Forecasting benefits

         Calculating the training ROI

Day Four

Managing the Training Process

         Identifying the appropriate approach to training

         The roles and responsibilities of senior managers, HR professionals, line managers and employees

         Establishing training objectives at the strategic level

         Identifying training objectives at the operating and individual level

         Maximising ROI - preparing training budgets

         Planning and Implementing training

         Internal or external training provision

         Determining how training will be evaluated

Day Five

Evaluating Training

         Evaluation models and approaches

         Purpose of evaluation

         Some myths about evaluation

         Levels of evaluation

         Evaluation methodologies

         Linking evaluation to training ROI

         Course summary

         Personal development planning

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