Claims & Counter-Claims Management

Start Date: 19 Jul 2020
End Date: 23 Jul 2020
Duration: 5
Country: Dubai / UAE
Category: Project & Contracting & Law


While the object of international contracting is to write and manage contracts so as to minimize disputes, some disagreements are inevitable. These can arise from failures by one of the parties, but also often arise from misunderstandings as to obligations under the contract.

This programme will look at how claims (and counter claims) arise; how they should be evaluated when received, or prepared when being delivered, and how to resolve disputes arising from such claims. It will also, and most importantly, look at ways of avoiding disputed claims in the first place.

Once a dispute starts, it can usually be solved most effectively by negotiation between the parties. However, if this does not prove effective, some sort of third party intervention is required.

Traditionally, this has tended to focus on either involving state courts (litigation) or the equivalent private method of getting a third party to make a decision (arbitration). However, there are now many more techniques available in the international market, including expert determination, mini-arbitration, pendulum arbitration, adjudication, and other techniques whereby a third party decides the matter for the parties. In addition, there are also mediation, conciliation, hybrid solutions such as Arb/Med, where a third party facilitates the settlement by the parties themselves, rather than imposing a decision. Many of these techniques rely on looking at the parties’ interests, rather than their strict legal rights.

All of these processes, and indeed, claims and counterclaims generally, become more complicated when placed in an international context. This is particularly the case where a foreign law and/or legal system is involved, with which you may not be familiar, and which may include rules which conflict with those of your own country.

The programme will deal with commercial disputes arising from Contracts written in the English language, but will use techniques which have wide application to the resolution of disputes.


·         Contracts analysis

·          Contract engineers

·         Cost/planning engineers

·         Individuals involved in tendering/contracting functions

·         Project Managers

·         Contract Administrators

·         Contracting Unit Supervisors

·         Claims Managers and Business Audit Officers

·         Contract Strategists

·         General Managers involved in contract negotiation and disputes

·         Commercial Managers

·         Legal Department staff looking for new techniques and an international approach

·         Anyone involved in the strategy and management of disputes


·         Provide an understanding of how and why claims and counterclaims arise

·         Explain the differences between claims and counterclaims

·         Identify common causes of claims and disputes, and how to avoid them

·         Discuss how to develop procedures to avoid disputes over claims and counterclaims, while resisting unjustified claims

·         Enhance understanding of basic negotiation techniques to be used when resolving disputes

·         Provide an understanding of some of the main methods of dispute resolution involving third parties

·         Develop an understanding of Traditional and Alternative Dispute Resolution techniques, including different ways of resolving disputes without recourse to courts or arbitration

·         Provide strategies and tactics for negotiating during disputes

·         Explain how to use contract provisions to reduce the risk of claims and disputes


Training will involve a high level of interaction and delegate participation. The intention is that the trainer will explain issues using real examples, many from the trainer’s personal experience, but will then involve the delegates in discussion, using the information provided. There will also be role play sessions on negotiating, where delegates will work as teams to seek to agree disputes in realistic scenarios.

Delegates are encouraged to bring real problem examples with them, for discussion on a confidential basis, and to share their experience of particular issues in their company or industry. Time will be allowed for general discussions, and for one-to-one discussion with the trainer.


DAY 1 -


·         Causes of typical claims

o    Poor drafting of requirements

o    Lack of clarity in Scope of Work/Services

o    Misunderstanding of legal or technical obligations By Client

§  By Contractor/Supplier

§  Deliberate "misunderstanding”

·         Counter claims – how they differ from claims

o    Rights of set-off

·         Overview of main contractual provisions relevant to claims and counter claims

·         Obligation to perform work

o    Standards

o    Programme Acceleration

·         Variations

o    Extension of time

o    Force majeure

DAY 2 -


·         Types of claims, in construction and other areas – and their distinctive features

o    Re-measure disputes

o    Variations – disputes on valuation

o    Variations – disputes as to whether there is change

o    Breaches of contract

o    Quality of workmanship

§  Re-work

o    Rejection of goods

§  Full rejection

§  Partial rejection

o    Liquidated damages and penalties

o    Warranty claims

o    Special issues with EPC/Turnkey contracts

§  Interface problems – are these always the Contractor’s responsibility?

§  Tracking change where client involvement is limited

§  Special issues with documentation in EPC and turnkey contracts

DAY 3 -


·         Requirements for claim presentation

o    Notices

§  Timing, and time limits Are time limits binding?

o    Format

o    Information

o    Supporting documents

·         Defining features of claims evaluation and management

o    Recognising the causes of claims

o    Warning signs of disputes

o    Recording claims

o    Reviewing claims

§  Requesting further information

§  Realistic appraisal

§  When to make admissions – and denials

§  Offers of settlement

§  Independent review

o    Cumulative effects

o    Managing claims quickly and effectively to avoid disputes

o    Managing claims and disputes

§   Involving lawyers

§  Managing the legal process

§  Setting goals

§  Decision trees

§  Controlling costs – and including them in your thinking

DAY 4 -


·         What is a dispute?

·         Introduction to dispute resolution methods and techniques

o    Stage negotiation – setting up internal dispute resolution within the contract

o    Measures of success – win-win negotiation

§  Understanding what constitutes a "win” for you

§  What will be a "win” for the other party?

o    Mirror negotiation/red teams

·         Negotiating "without prejudice”

·         Making offers

·         Compromise

·         Bargaining

·         Interest-based negotiations Moving away from rights-based thinking

o    Making the cake bigger – settling other issues

o    Non-financial solutions

o    Long-term business relationships

·         Conflict and its resolution

o    Defusing conflict

o    Personality clashes, and how to avoid them

o    Dealing with disputes as they arise – not letting them fester

o    Traditional dispute resolution

§   Litigation

§  Use of foreign courts

§  Enforcement

§  Arbitration

§  Domestic

§  International

§  Single or panel

§  Enforcement

o    Issues with evidence and production of documents

·         Differences between alternative dispute resolution methods Mediation

o    Med/Arb and Arb/Med

o    Adjudication

o    Expert determination

o    Early Neutral Evaluation

o    Mini-Arbitration

o    Dispute Review Boards

o    Pendulum arbitration

DAY 5 -

·         Ethical concerns Audit trails

o    Avoiding the suspicion of unethical behaviour

o    Problems with settlements based on interests, not rights

o    Applying the same anti-corruption systems to claims as to tendering

·         Avoidance is better than resolution Avoiding claims and counter claims

o    Avoiding disputes

o    Avoiding litigation and arbitration

·         Practical application of techniques Opportunities to role play a few straightforward negotiation scenarios involving typical contractual claims, counter claims and disputes

·         Final questions and wrap-up

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