TRAINING COURSES

Internal Consultancy Skills at Work

Start Date: 6 Jan 2019
End Date: 10 Jan 2019
Duration: 5
Fees:
Country: Sharm Alshaikh / Egypt
Category: LEADERSHIP, MANAGEMENT
Details:

Introduction

To excel as an Office Manager, Administrator or Secretary you need to perfect your interpersonal and behavioural skills, to ensure you stay in control and on top of every one of your responsibilities.

In this programme you will learn how to:

         Prioritise your daily responsibilities to achieve maximim output

         Streamline your work practices and office environment

         Communicate effectively and assertively at all levels

         Understand yourself and others thereby improving interactions and relationships

         Use techniques to help you think creatively, solve problems, plan, and make decisions



Objectives

Participants attending the programme will:

         Learn how to prioritise and cope with multiple tasks

         Learn how to think as a manager planning, making decisions and solving problems

         Learn how to improve their communication skills to enhance their relationships

         Learn to manage your thoughts and feelings and improve self-confidence

         Learn how to be assertive and therefore more effective in the workplace

         Understand and develop intrapersonal and interpersonal skills



Training Methodology

The programme will be interactive and practical; with learning methods to suit every kind of learning preference. There will be activities in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their work challenges in a supportive environment. There will also be opportunity to practice assertive communication skills through role play and to present a presentation towards the end of the week.



Organisational Impact

         More proactive confident team players

         Increased creativity and productivity

         More motivated customer focused staff

         Reduced absentism and illness through reduced stress levels

         Greater harmony through increased self-awareness and interpersonal skills

         More productive meetings and better time management



Personal Impact

         Substantial increase in motivation and confidence

         In-depth understanding of the principles and practices of successful office managers

         More calm and satisfiying work life through stress management and self-awareness

         Greater self-respect and communication impact through learning to speak assertively

         Overcoming fear of public speaking and creating an effective presentation

         Knowing how to get organised and stay on top of your tasks and time



Who Should Attend?

         Office Managers

         Team leaders

         Adminstrators

         Supervisors

         Secretaries

         Support Staff

         PAs



 SEMINAR OUTLINE 



DAY 1

Taking Control of Your Work Life

         Introductions Getting to know each other

         Understanding and clarifying purpose, vision and mission

         External and internal customer service

         The secret to working smarter rather than harder

         Using high leverage activities to achieve more in less time

         Controlling, prioritising and organising your work

         Making a long term plan to create the best office in the company!

         Streamlining your office systems

         Getting your paperwork under control

         Making your office user friendly and efficient



DAY 2

Essential Administrative Skills

         Harnessing the power of the mind through Mind Mapping Techniques

         Right brain/left brain theory

         Managing larger projects to meet deadlines

         Planning skills using a Gannt chart to chart work progress

         Problem solving techniques

         Becoming more proactive

         Decision Making tools

         Managing meetings effectively

         Keeping minutes of a meetings

         Working with more than one manager



DAY 3

Vital Communication Skills

         Common communication mistakes

         Different styles of communication

         Communicating with Confidence

         Learning to be more assertive

         Win-win conflict resolution

         The most effective way to say no

         Understanding and using body language

         Understanding gender differences in communication

         Overcome biases and discomfort associated with exercising power

         Understanding different personality types and how to deal with them

         How to create an effective working relationship with any kind of boss



DAY 4

Developing as a professional

         Listening skills seeking to understand before being understood

         The number one reason we dont listen well

         Creating a professional image

         Leadership skills

         Knowing and accepting yourself as a leader

         Making things happen from anywhere in the organization

         How to make presentations with confidence and power

         Overcoming the fear of public speaking

         Learn the essentials of planning a presentation

         How to hold the attention of a group

         Painless methods for giving corrective feedback

         Best practices for delivering positive feedback



DAY 5

Self-Empowerment and Self-Management

         Understanding the main causes of stress

         How to build self-confidence and strength the ability to respond to difficult situations

         How to relax and refresh the mind and body

         The signs, symptoms, causes and triggers to stress

         Why stress is a powerful messenger

         How to break the vicious cycle of stressful thinking

         The essential skills of emotional intelligence

         Using emotional intelligence at work

         Transforming fear and negativity and reactive-ness

         Becoming a more proactive, responsible and self-aware person

         Continuing Professional Development - where to go from here

 
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