Mastering People Management & Team Leadership

Start Date: 10 Mar 2019
End Date: 14 Mar 2019
Duration: 5
Country: London / UK


The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organisational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.

Highlights include:

         Learning to stand back from everyday pressures

         Managing your time

         Influencing techniques

         Delegation and its power

         Team development

         Motivational skills


By the end of this seminar you will be able to:

         Understanding your role as manager and leader

         Establishing clear objectives and standards of performance for your team

         Managing your workload using effective prioritisation and delegation techniques

         Maximising your influencing skills

         Building an effective team

         Developing and leveraging the capabilities of team members


Training Methodology

The seminar uses a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and syndicate discussions. Formal inputs are used to introduce underpinning theory. A key part of the learning process is sharing the differing experiences participants bring, as well as experimenting with novel and sometimes challenging techniques. A psychometric instrument will be used to generate a personality profile, which will contribute to your understanding of your preferences and personal style.


Organisational Impact

Managers who have shared and practised different ways of performing the key leadership functions offer increased self-awareness, flexibility and confidence. They are better able to stand back from the everyday detail and focus on longer-term organisational needs, secure in the knowledge that their team are competent and motivated to deal with operational tasks.


Personal Impact

Participants will be exposed to a range of different approaches to leadership and management practice, allowing them to select those most suitable for their situation and personal style. The opportunity to experiment with key techniques before applying them in the workplace will help build the confidence to move beyond traditional assumptions about the right way to manage.


Who Should Attend?

Team leaders, supervisors and professionals new to the role, or with experience but with no previous training.





Understanding Your Role

         Leader or manager?


         Beyond the job description: finding out what your organisation requires of you

         Balancing conflicting stakeholder demands

         Understanding the nature of change

         A model for implementing change



Personal Effectiveness, Time Management and Delegation

         Understanding yourself and your organisational environment

         Outcome orientation

         Setting personal and team objectives

         Managing performance

         Finding and using time effectively

         A model for effective delegation



Communication, Influence & Conflict Management

         Channels of communication

         Effective listening skills

         Emotions and rapport

         Persuasion and negotiation: the keys to personal influence

         Managing conflict assertively



Team Building, People Management and Motivation

         How high-performing teams work?

         Identifying team roles

         Teams in practice: teambuilding exercise

         Motivation and reward

         Building and sharing a vision

         Different approaches to leadership



Enhancing Team Performance through Coaching and Development

         How people learn?

         Coaching for personal and team growth

         Feedback skills

         Development planning

         Next steps

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