Succeeding as a New Manager

Start Date: 7 Apr 2019
End Date: 11 Apr 2019
Duration: 5
Country: Moscow


This programme provides an understanding of the issues which allow for effective management and supervision, such as proactive planning, understanding of customer relations, effective time management, proper communication and understanding human interaction, helping new managers/supervisors know how to use productive leadership and management techniques.


         Personnel who have recently been appointed to a new management or supervisory position

         Those who are desirous of a supervisory position or those established supervisors who have not had formal supervisory training

         Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business or organization, including the service industry


         Understand and develop skills necessary for new managers/supervisors

         Learn the importance of managing with strategic thinking

         Learn how to set goals and plan effectively and efficiently

         Develop ability to establish a customer focus in management

         Develop positive interpersonal techniques for better people relationships

         Improve their ability to make higher quality decisions

         Apply concepts of team building, team performance and motivation

         Learn how to establish and maintain time management techniques

         Understand the role of stakeholders and learn techniques of stakeholder management

         Understand how to develop productive communication techniques

         Understand the importance of performance standards, goals and objectives

         Develop improvement plans to accomplish work and improve performance


This programme is an interactive mixture of lecture, discussion, activities and practice on management and supervisory skills. It provides definitions, examples, discussion and activities designed to promote skill building with interaction and discussion among participants. Activities and work on practice case studies are used to deliberately highlight the concepts taught and allow participants to practice new skills.


New managers and supervisors are in a unique role of being able to direct and manage a group of people, but at the same time are learning the best methods of leadership and management. This programme is designed to give participants an understanding of key management and supervisory leadership skills, methods, processes and procedures, as well as practice on techniques. The principles used are easily adapted to any type of organisation or individualís management role.


DAY 1 - Leadership Skills Required of a New Manager/Supervisor

         Identification of management and supervisory leadership skills

         Challenges supervisors face in dynamic, changing organisations

         Identifying the life cycle of organisations

         The role of leadership in todayís successful organisations

         Understanding the role of strategic management in leadership

         The importance in leadership of a customer focus

DAY 2 - Importance of Goal Setting and Planning Management for a Manager/Supervisor

         Developing goals and objectives that align with the companyís business plan

         Integrating goals, scope, work structure and management planning

         Developing a concept of planning based on standardised principles

         Identifying the role of stakeholders in effective planning

         Using a planning process to set planning goals and get work started

         Integrating initiating objectives, scope, work structure and management planning

DAY 3 - Time Management and Communication as Effective Disciplines for New Managers/Supervisors

         Determining how personís style of work affects time management

         Using a process to identify time issues and solutions to the issues

         Learning how empowerment is used in time management

         Importance of leadership and communication methods

         Learning the impact of verbal and non-verbal communication

         Developing an active listening communication style

DAY 4 - How New Managers/Supervisors Build Effective Interpersonal Interactions

         Characteristics of interpersonal interaction for individuals

         Identification of the personal interaction styles

         Individual strengths and challenges of interpersonal interaction styles

         Successful interpersonal interaction develops trust

         Stages of team development and the supervisorís role in each

         Understanding how people work better using varied interaction types

DAY 5 - Developing Personal and Work Group Improvement Plans

         Encouraging innovation and improvement as a supervisor

         Understanding interpersonal work group dynamics

         Identification of change processes and human change

         Dealing with people who do not want change

         Developing an action plan for personal and work group improvement

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