Understanding Human Performance

Start Date: 2 Aug 2020
End Date: 6 Aug 2020
Duration: 5
Country: Frankfurt / Germany

The Course

The key to understanding and managing people effectively is to know something about what makes people act and behave in the ways they do. What are the drivers that determine individual behaviour, action and motivation? This programme looks at the underlying assumptions we make about human behaviour and psychology and explains them. In particular the workshop will apply this knowledge to understanding how to make management and leadership more effective and efficient.

But people are not machines, they can be seriously affected by personal and work-related problems and concerns. People problems can include work related stress, marriage problems, lack of motivation, work stress, long hours of work, turnover, under-staffing, nationalisation, bullying and job insecurity all impact on employees health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.

The Structure

Module 1 - Managing Employee Performance, Behaviour & Attitudes

Module 2 - Managing People at Work

The Goals

As a result of attending this workshop delegates will have developed:

         A clearer understanding of human behaviour

         A clear appreciation of how attitude affects behaviour and motivation

         Be clearer on how to manage employee performance by:

o    Having practiced performance appraisal interviewing

o    Having worked though discipline and grievance case studies and examples

         To understand people problems at work

         To identify and develop critical skills needed for stress management

         To develop effective workplace interventions

         To understand how to motivate & counsel others

         To apply best practice in the management of employee problems

The Delegates

         Human Resource or Personnel staff at any Level

         Risk management specialists

         Managers involved in staff welfare

         Staff nurses and occupational health nurses/personnel

         Occupational Health and Medical staff

         Those with an interest in the specific areas of staff welfare

         Media and PR staff

         Managers who are new to managing people and are looking for an insight into human behaviour

         HR specialists who are advising on people issues may benefit form discussing some of the underlying assumptions about human behaviour and learning some new skills in applying assertive behaviour

         Individuals who are curious about behaviour and attitudes and want to direct them to improved employee performance

The Process

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits

         Be more effective as a manager or supervisor

         Get the best out of your people

         Have developed a clearer picture of their own attitudes and behaviour, and therefore also, of the motivation, attitudes and behaviour of other people

         Improve your skills in practical performance management such as appraisal, discipline and grievance.

         Develop practical skills in people management

         Develop practical skills in trauma and crisis management

         Learn how stress affects individuals mental health at work

         Actively identify and reduce stress in self and others

         Learn the skills and knowledge necessary to motivate others

The Core Competencies

         Communication skills oral and body language

         Interpersonal relationship skills

         Performance management

         Self - development

         Understanding of stress management theory & practice

         Apply effective stress management interventions in their workplace

         Able to implement an effective Employee Assistance Program (EAP)

         Understanding of PTSD and CISD

         Develop an effective motivation strategy

The Programme Content


Module 1:

Managing Employee Performance, Behaviour & Attitudes

Performance and the Individual

         Psychological profiles - Jungian typology and understanding human behaviour

         How competency frameworks support performance management

         Human behaviour questionnaire

         The Iceberg model to understand behaviour

         Models of Performance Management

         The Johari window

Managing Employee Performance

         Discipline, capability and grievance

         Recognising the difference between Capability and conduct issues

         The "rules of Natural Justice

         The purposes of discipline

         Inefficiency and box markings

         Models of motivation and behaviour

The Assertiveness Model of Behaviour and Attitudes

         Identifying and recognising the types of behaviour:

o    Aggressive

o    Indirectly aggressive

o    Passive (aggressive)

o    Assertive

         Communication skills

         Being proactive with people

Exercises with Behaviour and Attitudes

         Managing performance -The Performance Appraisal Interview

         Role plays dealing with discipline and Grievance cases

         Case studies real stories explored and developed

Attitudes and Attitudes to Self

         The Behaviour mirror diagnostic tool

         Social styles a behaviour model

         Programme review


Module 2:

Managing People at Work

People Problems at Work

         Introduction to Human Psychology

         Understanding people problems

         Ways of helping people

         Impact of work performance issues

         Employee Assistance Programs (EAPs)

         Steps to establish an EAP

Understanding Stress

         What is stress? - Recognising the physical and behavioural signs, Stress in the mind and body

         What contributes to workplace pressures?

         The impact of stress on personal performance the positive and negative effects of stress

         The symptoms of short term and long term stress

         Stress management techniques

         Individual Testing: The major causes of stress at work and at home

Basic Counselling Skills

         What is communication?

         Techniques for interviewing/basic counselling skill

         Developing Active listening skills

         Understanding body language

         SOLER Techniques for counselling

         Motivational Coaching Techniques

Understanding Motivation

         The Psychology of Motivation

         Motivation at work

         Team & Group Motivation


         Case study: Absenteeism

Critical Incident Stress (CISD) and Trauma Counselling

         What constitutes a traumatic event

         A Model for Workplace Trauma Management

         Policy, Plans and Procedures

         Media Management, Preventive Training and Information

         Debriefing & Grief Counselling

         Traumatic stress and Post traumatic Stress Disorder

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