Managing People at Work

Start Date: 23 Aug 2020
End Date: 27 Aug 2020
Duration: 5
Country: Paris / France

The Course

Why can't people just leave their problems at the front gate? People problems can include work related stress, marriage problems, lack of motivation, work Stress, long hours of work, turnover, under-staffing, nationalisation, bullying and job insecurity all impact on employees health and performance. The cost to the employer can be enormous. No matter what industry you work in, stress at work can be a very real and overwhelming experience.

The amount of employees suffering from stress and stress-related illnesses is rapidly rising. More than half (53%) of people in work have suffered stress in the past 12 months, while one in four people had taken time off sick through stress in the previous year, according to the latest research by the International Stress Management Association.

This programme allows delegates to critically analyse their HR approach managing people problems in the workplace and put development plans in place to manage this vital workplace issue.

The ability to manage people problems at work is a critical skill for all people managers and HR professionals.

         Understand people problems at work

         Know how to motivate others

         Learn about workplace stress and best practice workplace interventions

         Introduce effective Employee Assistance Programs (EAP)

         Understand Post-Traumatic Stress Disorder (PTSD)

The Goals

         To understand people problems at work

         To identify and develop critical skills needed for stress management

         To develop effective workplace interventions

         To understand how to motivate & counsel others

         To apply best practice in the management of employee problems

The Delegates

         Human Resource or Personnel staff at any Level

         Risk management specialists

         Managers involved in staff welfare

         Staff nurses and occupational health nurses/personnel

         Occupational Health and Medical staff

         Those with an interest in the specific areas of staff welfare

         Media and PR staff

The Process

This Course will be presented in a highly interactive presentation style. Individual and group activities, will intersperse the sessions. DVD presentations will highlight the major teaching features. A variety of Practical Sessions and Role Plays, and group inter-action are programmed into this Course. These sessions are most informative, inspiring, fun, and presented in a relaxing atmosphere, that is conducive to learning.

The Benefits

         Develop practical skills in people management

         Develop practical skills in trauma and crisis management

         Learn how stress affects individuals mental health at work

         Actively identify and reduce stress in self and others

         Learn the skills and knowledge necessary to motivate others

The Results

         Reduced costs in relation to stress at work

         Improved employee health, happiness & performance

         Improved employee commitment and engagement

         Staff trained to handle crisis effectively

         Management of the economic impact on organisational, individual and team performance

The Core Competencies

         Understanding of stress management theory & practice

         Apply effective stress management interventions in their workplace

         Able to implement an effective Employee Assistance Program (EAP)

         Understanding of PTSD and CISD

         Develop an effective motivation strategy

The Programme Content


Day One

People Problems at Work

         Introduction to Human Psychology

         Understanding people problems

         Ways of helping people

         Impact of work - performance issues

         Employee Assistance Programs (EAPs)

         Steps to establish an EAP

Day Two

Understanding Stress

         What is stress? - Recognising the physical and behavioural signs, Stress in the mind and body

         What contributes to workplace pressures?

         The impact of stress on personal performance - the positive and negative effects of stress

         The symptoms of short term and long term stress

         Stress management techniques

         Individual Testing: The major causes of stress at work and at home

Day Three

Basic Counselling Skill

         What is communication?

         Techniques for interviewing/basic counselling skill

         Developing Active listening skills

         Understanding body language

         SOLER Techniques for counselling

         Motivational Coaching Techniques

Day Four

Understanding Motivation

         The Psychology of Motivation

         Motivation at work

         Team & Group Motivation


         Case study: Absenteeism

Day Five

Critical Incident Stress (CISD) and Trauma Counselling

         What constitutes a traumatic event

         A Model for Workplace Trauma Management

         Policy, Plans and Procedures

         Media Management, Preventive Training and Information

         Debriefing & Grief Counselling

         Traumatic stress and Post traumatic Stress Disorder

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