TRAINING COURSES

High Impact Supervisory Skills

Start Date: 6 Oct 2019
End Date: 10 Oct 2019
Duration: 5
Fees:
Country: London / UK
Category: LEADERSHIP, MANAGEMENT
Details:

Introduction

This seminar is designed for all those who have the potential and capabilities of developing into Supervisorís, Team leaderís and new managerís. Whatever their job title, if they are in charge of others then they will be helped greatly by this seminar. In this seminar you will learn to-

         Be effectively and professionally equipped for the major transition from the workforce to a team / leadership role

         Understand and practice key supervisory / management skills

         Learn how to motivate and harness your staff potential and abilities

         Develop objective setting, performance supervision and team communication

         Enhance your personal empowerment for successful corporate leadership

 

Objectives

By the end of this programme you will be able to:

         Know what real supervision is, and be able to explain to others what it is, and what it means

         Understand and practice basic supervisory skills

         Define the difference between the supervisory and the operational roles

         Explain how to set and monitor objectives

         Explain what motivates you and describe ways to motivate others effectively

         Manage performance for results

         Use different techniques to communicate effectively with your team

         Use an appropriate strategy for delegating to others

         Motivate and support others in the achievement of targets

         Demonstrate effective questioning skills

         Communicate effectively

         Empower yourself and the staff who work with you

         Describe your own sources of power and influence and know how to use and develop your

         Influence to get support and help you to be an effective supervisor

 

Organisational Impact

         Enhanced skill level of staff

         Higher levels of productivity

         More effective establishment of goals

         Increased motivation of personnel

         More effective communication throughout the organization

 

Personal Impact

You will learn how to:

         Know what real supervision is, and be able to explain to others what it is, and what it means

         Understand and practice basic supervisory skills

         Define the difference between the supervisory and the operational roles

         Explain how to set and monitor objectives

         Explain what motivates you and describe ways to motivate others effectively

         Manage performance for results

         Use different techniques to communicate effectively with your team

         Use an appropriate strategy for delegating to others

         Motivate and support others in the achievement of targets

         Demonstrate effective questioning skills

         How to communicate effectively

         How to empower yourself and the Staff who work with you

         Describe your own sources of power and influence and know how to use and develop your influence to get support and help you to be an effective supervisor

 

Training Methodology

This seminar will be presented in a highly inter-active manner, with a very impactive computer presentation style. Individual and group activities, will intersperse the sessions. Video and role plays situations will highlight the major teaching features.

 

Who Should Attend?

First level supervisors, and those with leadership and managerial potential and capabilities.

 

 SEMINAR OUTLINE 

 

DAY 1

What Is A Supervisor?

         Should you be a supervisor?

         Making the transition

         The difference between doing and supervising

         Highs and lows of the supervisory role

         What are the skills of an effective supervisor?

         Developing the skills

         Different ways to supervise others

         Supervisory styles

         Common mistakes you donít want to make

 

DAY 2

Managing Performance - Getting Results

         Characteristics of Performance Management

         Business Plan basics

         Assessing your current situation

         You and the business plan

         Getting productivity through people

         The importance of strategic Goal Setting

         Develop the 5 Success essentials

         Getting and managing results

         How to develop Pro-Active management

         Benefits and barriers to delegation

         How, when and to whom to delegate

         Getting it done right Ė instructing others

 

DAY 3

Managing Performance Ė Problems And People

         What motivates me?

         What motivates others?

         What does Motivation do?

         Motivation creates energy

         The 3 Major steps of motivation

         Motivation in the workplace

         Herzbergís Motivational Theory

         Tailoring motivation ideas to individual team members

         How to manage conflict

         Working with different types of personalities

         What to do when a problem arises

         Listening and questioning skills

 

DAY 4

Managing Communication

         What is Communication?

         Three major levels of Communication

         The significance of Non-Verbal Communication

         Factors that affect your Communication

         Communication Chart

         Effective ways to Communicate

         Brain Communication impact

         Communication cycle

         Delivering clear, concise messages

         How to make an effective presentation

         9 Effective Communication principles

         Positive Visual imaging

         Good / Bad relationships

         Planning a Team meeting

         How to be a decisive Decision maker

         Improving your ability to make decisions

         Verbal communication

         Barriers to communication

         Team communications

         Running a team meeting

         Choosing the right words

         Communicating in writing

 

DAY 5

Building Powerful Influence

         What is personal empowerment?

         Sources of personal power

         Developing your Mind, Attitude, Appreciation & Character influence

         Mind Think power

         Know the impact of Teleological Thinking

         Replacement Principle

         Building your personal power

         Using your personal power

         Building trust and believability: walking your talk

         10 Essential Qualities of a Top Supervisor

         Planning for your future Ė developing yourself

         How to stay Motivated

 

Assessment

Following attendance on the workshop you are required to complete a checklist in respect of effective induction of a new member of staff to your team. The list should include organisational content as well as that most relevant to your own area of work.

You should bear in mind the topics covered on the programme.

 
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