Process Troubleshooting and Problem Analyze and Solving

Start Date: 14 Jan 2018
End Date: 18 Jan 2018
Duration: 5
Country: Kuala Lumpur / Malaysia


Excellent Troubleshooting skills are considered a core competency for 'Best-in-Class' industrial companies. If your companys goals include minimizing downtime then this workshop is a must because it delivers rapid, safe Troubleshooting.



Considers a wide range of information and factors; generates and evaluates alternatives; grasps complexities and perceives relationships among problems or issues; makes timely, sound judgments   .

         Applies appropriate knowledge and cross-functional resources in addressing issues .

         Considers alternatives and chooses the best, workable solution (i.e., considers pros and cons, trade-offs, timing, available resources).

         Make effective decisions by balances analysis with decisiveness .

         Fully understand problems by gathers relevant information .

         Integrates information from a variety of sources to arrive at optimal solutions .

         Applies accurate logic to facts; detects inaccuracies or flaws in reasoning .

         Create alternative ideas & innovative thinking .




         Supervisors who are involved in the operations function and who are responsible for leading and directing people to achieve and improve productivity levels

         Those faced with the challenge of actually using the various techniques of Troubleshooting and Problem Solving to reduce downtime and waste and improve run efficiencies will benefit

         It is of equal importance to Production, Maintenance Engineering and Process Engineering personnel


         focus on how to become a 'Top Gun' Troubleshooter

         develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding

         point the way to Continuous Improvement in the way you run your processes and make incremental efficiency gains

         understand the difference between having a techniques manual on the bookshelf - and actually making it work

         identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving - and who should just follow

         understand work practices which "allow" success in Troubleshooting and Problem Solving


The programme will be conducted in a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis. Copies of all lecture materials, case studies and workbooks will be provided.


DAY 1 - Concepts

         The nature of process problems affecting performance

         Performance defined in terms of generic variables: Speed; Quality; and Cost

         Effort inputs in context - Asset based or Business Process based

         Structured approach - The Operations Process redefined

         Configuration; Operation; and Optimization

         Maturity Indexing: Planning; Control, Congruence, Empowerment

         6 Big Losses, 7 Wastes

DAY 2 - Tools and Techniques - Practical Experience

         Interactive and Dynamic variable relationships analysis

         Techniques introduction

         Tools introduction

         Problem Analysis

         Practical Use of Tools and Techniques

         Case Studies

         Tools & Techniques - selecting the right one

DAY 3 - People Issues

         Working practices - empowerment or impairment?

         Group dynamics

         Individual motivators

         Developing Troubleshooting and Problem Solving skills

         Managing change

DAY 4 - Operator, Maintainer, Designer Interface

         Cross functional and Team working

         Introduction to the Theory of Inventive Problem Solving

         Auditing your process to a dynamic standard

         Effect of Maintenance/Operations strategy

         Development of Standards and Key Performance Indicators

         Life Cycle Costing, Design for Operation, Design for Maintenance

DAY 5 - Open Forum

         Revisit Concepts, Tools and Techniques

         Your Problems - Case Studies

         Your Action Plan

         Wrap up












Mailing List
Send To Friend
Training Plan