Writing Effective Policies & Procedures

Start Date: 7 Jan 2018
End Date: 11 Jan 2018
Duration: 5
Country: Dubai / UAE

The Course

All business activities are governed by writing policy and procedures. Much effort is spent on looking at how to draft documents, and, while this is important, it sometimes overshadows the importance of the Policy or Procedure, and related documents such as Specifications and Standards.

The course will look at how these documents are created, and some of the main clauses that appear in them, all using real examples wherever possible.

The course will then consider methods to be used in drafting Policy and Procedures, and, in particular, how to avoid ambiguity and uncertainty. This is an area that generates large numbers of errors, and the aim of the course is to reduce the frequency of such errors and associated disputes.

The course will deal with Policy and Procedure documents written in the English language, but will use techniques which have wide application to many types of documents.

The Goals

         Increase recognition of the use of Policy and Procedures

         Develop drafting skills, which will be useful tools in all types of documents

         Improve clarity of expression in documents

         Increase working knowledge of implications and potential problems with Policy and Procedures

         Better awareness of the commercial impact of drafting issues

         Improve ability to reduce the risks

The Delegates

The course will be beneficial to those who find themselves responsible for leading on, or implementing Policy and Procedures mechanisms in both the public and the private sector.

In addition, it will raise the awareness of those who have been allocated 'potential' or specific tasks in maintaining Policy and Procedures but have insufficient time to devote to the subject.

The Process

The delegates will be involved in the latest trends in seminar presentations. The classroom presentations are made up of interactive practical exercises, supported by audio visual material and case studies. Delegates will be expected to participate actively in relating the principles of Policy and Procedure writing to the specific needs for their industry.

The Benefits

         Expanding the expertise of personnel involved in developing Policy and Procedures documents will allow project and general management teams to be more effective

         Policy and Procedures documents should better reflect the commercial and other aims of the business

         Policy and Procedures should be more structured and focused on business goals

         Disputes should be reduced, and those that do arise should be settled more quickly, with less cost, delay and disruption

         Managers should have more confidence in discussing issues

         Dispute avoidance skills will be enhanced

         Improved overall processes

Other key reasons to attend are:

         Gain an opportunity to review Policy and Procedures and understand their importance to business

         Obtain the ability to get a broad view of importance of Policy and Procedures and similar documents and their role in the organisational management

         Understand the different roles of documents

         Learn drafting skills that will be usable in a wide range of situations

         Have the chance to practice drafting skills in a non-threatening environment

         Improve your strategic thinking on how to develop Policy and Procedures documents

         Learn practical techniques for the drafting of Policy and Procedures

         Improve your understanding of contract wording in the English language

         Identify where things can go wrong, and learn how to avoid problems, or mitigate their effects through well drafted documents and good management

         Improve your ability to interface with other professionals

The Results

         Provide an understanding of how Policy and Procedures are developed

         Consider who needs to be involved in the process of developing such documents

         Investigate issues concerning the use of international technical or other standards

         Improve appreciation of issues in Policy and Procedures and how they relate to other similar documents

         Improve drafting of work documents

         Reduce the risk of conflict arising from ambiguity or uncertainty

Delegates attending this seminar will gain an improved personal knowledge of Policy and Procedure creation in their organisations, they will learn skills to put into place standards, plans and strategies which if successfully implemented will increase their professional reputation and improve their ability to deal with implementation of Policy and Procedures.

The Core Competencies

         Report writing skills

         Implementation of procedures

         Project management skills

         Management techniques and practices

         Specialist Policy knowledge and awareness

         Preparation and planning skills

         Problem solving and analytical thinking

         Gain an in-depth knowledge of the key aspects of writing proper Policy and Procedures

         Recognise and prioritise the issues that are most likely to affect corporate reputation and write solid Policies

The Programme Content


Day One

Introduction to Policy & Procedure Writing


         Why they are important

         What makes a good Policy

         The structure of Policy and Procedures

         Writing styles

         Incorporation of other documents

Day Two

The Governance and Roles involved in Policy

         The role of Policy and Procedures

         What needs to be included

         Who needs to be involved

         The review process

         The approval process


Day Three

How to Implement Policy & Procedures

         Review of examples of Policy and Procedures

         Avoiding ambiguity

         Standards ISO


         How to ensure staff compliance


Day Four

Drafting Policy & Procedure

         Drafting guides

         Best practice

         Useful tips

         Effective writing


         Drafting exercises, based on the documents reviewed

Day Five

Case Studies and Workshops

         Case Studies


         Workshop objectives


         Final wrap-up








































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