Course Introduction

 Welcome to our comprehensive training program on Emergency Response and Crisis Management. In today's unpredictable world, it is crucial for organizations to be prepared for various emergencies and crises. This training program aims to equip participants with the necessary knowledge and skills to effectively respond to and manage critical situations.

 Objectives

• Understand the concepts and principles of emergency response and crisis management.
• Develop the skills to assess risks and identify potential crises.
• Learn effective strategies for planning and preparing for emergencies.
• Enhance crisis communication skills to ensure timely and accurate information dissemination.
• Acquire decision-making techniques to make critical choices during high-pressure situations.
• Gain knowledge on post-crisis recovery and lessons learned.

 Outline 

Day (1) :

• Introduction to emergency response and crisis management
• Understanding different types of emergencies and crises
• Risk assessment and vulnerability analysis
• Developing an emergency response plan
• Case studies: analyzing real-life emergency scenarios

 Day (2):

• Crisis communication strategies and techniques
• Effective use of communication channels during crises
• Media relations and public information management
• Developing crisis communication plans
• Role-playing exercises: simulating crisis communication scenarios

 Day (3):

• Decision-making under pressure
• Crisis leadership and team coordination
• Ethical considerations in crisis management
• Crisis decision-making models
• Group discussions and case studies on decision-making during crises

Day (4):

• Post-crisis recovery and business continuity
• Evaluating the impact of crises on organizations
• Developing recovery plans and strategies
• Lessons learned from past crises
• Tabletop exercises: testing recovery plans

 Day (5):

• Crisis simulation exercise
• Review and analysis of the simulation exercise
• Final assessments and knowledge checks
• Q&A session with industry experts
• Closing ceremony and certificate distribution

Training Method

A highly interactive combination of lecture and discussion sessions will be managed to maximize the amount and quality of information, knowledge, and experience transfer. The sessions will start by raising the most relevant questions and motivating everybody to find the right answers. The attendants will also be encouraged to raise more of their questions and to share developing the right answers using their analysis and experience. Course material through power point equipped with necessary animation, learning videos, and general discussion to provide the participant with full understanding concerning the subject course will be provided.

Flip chart – Lectures – Practical situations – Video – PowerPoint – Presentation –  style coach- led discussions – activities – Exercises - Quiz - Case study - Assessment.