Introduction

Why is it that some organisations are so responsive to changes in the marketplace, updating technology and meeting customer needs and others aren’t? It links directly to effective leadership at all levels of the organisation but especially at frontline level. Many organisations claim people are our most important asset but research shows that employees frequently admit to giving 50% or less of their potential. Effective team leaders know that they get closer to 100% when they empower their team with their imagination and energy.

Whilst there is no single formula, this comprehensive Effective Frontline Leadership training course explores the critical role of frontline leaders in creating and sustaining employee engagement as a driver for well-being, growth, and profitability within the organisation. Delegates will examine the leadership competencies, skills and behaviours required to build and maintain successful teams and productive outcomes. If you are a frontline leader of teams, this course offers a compendium of ideas and grounded theory that will impact your practice immediately.

Objectives

By the end of this Effective Frontline Leadership training course, participants will be able to:

·         Define engagement and review the compelling business case for its implementation

·         Show delegates with techniques to measure, sustain and generate engagement

·         Evaluate how leaderships style may positively or negatively impact employee engagement

·         Recognise the collective power of wisdom to generate collaborative practice

·         Evaluate and enhance motivation against theoretical models

·         Understand and apply theories of effective team performance

Course Outline

Day 1 Employee Engagement and Business Success

·         What is employment engagement

·         The business case for engagement - Impacts business success

·         Analysis and measurement of engagement

·         The impact of frontline leadership on engagement, productivity, and commitment

·         What do engaging leaders actually do

·         What style of leadership does the role demand

Day 2 Frontline Leadership to Capture Hearts and Minds

·         Self-review & evaluation of frontline skills that build engagement

·         Personality and management/leadership style - Psychometric assessment and review

·         Authentic leadership to inspire people to exceed performance expectations

·         The shadow of the leader - Impact and influence

·         Emotional Intelligence (EI) and its role in engagement

·         Creating the inspirational vision - The key elements of alignment

Day 3 Aligning Performance to Create Trust & Engagement

·         The power of trust

·         Collective wisdom to enhance decisions

·         Team purpose - Performance management, KPI’s and MBO’s

·         The importance of behaviours - Building a team charter

·         Performance audits, reviews, and implications

·         Evaluating potential and performance - Grid for talent management review

Day 4 Harnessing Potential to Create Engagement: Motivation, Commitment and Competence

·         Task and job allocation - Right player right position

·         Improving team dynamics - positive and negative group behaviours

·         Successful delegation - The achieving results through the efforts of others

·         Motivating people - Core skills and practical steps

·         Enhancing productivity and alignment by balancing positive and negative interactions

·         Dealing with poor performance - Coaching for team and individual performance issues

Day 5 Creating a Culture of Engagement through Generous Frontline Leadership

·         Core essential for generous frontline leadership

·         The frontline leadership challenge - Creating a culture of connection

·         Action planning against the employee engagement model

·         When engagement goes too far - Pitfalls of an overdone strength

·         Balancing pressure with performance

·         Review of week and closure