Course Description
Employee relations and responsibilities include identifying and resolving workplace issues that affect productivity. In this course, participants will acquire the insight and experience to manage the employee relations process where issues with employee performance, job satisfaction and compliance with organizational policies exist. Skills in how to identify and manage employee relations issues and how to develop and execute an action plan to manage such issues through each phase of the employee relations process will also be covered
Course Objectives
Defining employee relations as a function and list its main role within Human Resources
Learning how to manage employee files and records as per the local labor laws and regulations
Improving employee discipline through better attendance management
Resolving employee grievances in a fair and responsible manner
Enhancing morale through better recognition programs and welfare activities
Who Should Attend?
Team leaders and team members
managers
Supervisors
Anyone involved in HR planning.
Anyone who is or will be responsible for managing teams or individuals
Employees in the functions of employee relations
Program Schedule
DAY 1
Defining the Employee Relations Function
Main Duties and Responsibilities of Employee Relations Officers
Employee Relations (ER) versus Human Resources (HR)
Employee Relations versus Personnel and Administration
The Relationship between Labor Law and Employee Relations
DAY 2
The Bare Essentials that Should be Kept on Record at All Times
Organizing the Files: The Logical Approach
Organizing the Files: The Legal Requirements
Approaches to Updating Employee Files
Ad Hoc Updating versus Periodic
Automating Employee Files: Advantages and Disadvantages
Human Resources Information Systems
The Global Ranking of Current
DAY 3
Punctuality and Discipline: Tips for Improving Performance in these Two Areas
Flexi-Time: Definition and Uses
Pros and Cons of Flexi-Time Cultures
Absenteeism: The Main Key Performance Indicators for Measuring Absenteeism
Analyzing Absenteeism in Order to Reduce it
DAY 4
The Definition of Employee Morale
Employee Morale versus Organizational Health
Assessing Employee Morale
Objective versus Subjective Approaches for Assessing Morale
Using the Dow Jones Model to Measure Morale
The Various Key Performance Indicators that are Influenced by Employee Morale
Organizational Health Surveys: The Main Criteria for Designing a Survey
DAY 5
The Definition of a Grievance
Grievances versus Complaints versus Whining
The Grievance Handling Procedures: Recommended Steps
Grievance Rate and Grievance Resolution Rate
The Main KPIs for Measuring your Grievance Resolution Ratio |