Introduction:
Week One:
Objective:
The objective of the course is to provide an integrated program covering the key areas of Operations & Maintenance Management concerned with Planning, Scheduling
and Total Productive Maintenance. The program aims to provide an overview of methodology and practice, with a view to enabling delegates to be updated on current approaches, to understand current issues, and to be able to apply the relevant thinking and techniques in the context of their own organizations.
Week Two:
Need & Benefit:
This program has been designed to support those organizations seeking to introduce an organizational Mentoring Culture into their work company environment. The course delivers a detailed step by step recipe for establishing and sustaining a comprehensive mentoring framework within the organization.
The benefits Organizational Mentoring can bring to your organization include;
•
From an HR perspective Organizational Mentoring’ supports ‘Talent Management’, improves employee retention, increases morale, accelerates leadership, builds stronger and cohesive teams and promotes organizational learning.
• Organizational Mentoring engages stronger synergy and commitment across all levels of the organizational structure, pulling together the individual processes which often work in a fragmented manner giving rise to a lack of accountability, harmony and responsible direction.
Objectives:
Discover the benefits Organizational Mentoring bring to the organization large or small.
• How to prepare your organization or department to embrace a mentoring culture within its framework.
• Understand the ‘culture’ of your organization and its impact and influence on employee behavior, achievements and the strategic performance of the organization.
• Delegates with work through the key strategic points of introducing an organizational Mentoring framework and culture into their company.
Who should attend:
• Engineers and Project Managers.
• Top Management
• Marketing Managers
• Sales Managers
• Operations Manager
• Finance Manager
• Human Resources Manager
• This program is designed for all managers and professionals with a responsibility for, or an interest in, Operations and Maintenance Management, including both those looking for an update on practice, and those new to the field. It is particularly appropriate for delegates who wish to develop or update their knowledge and skills in Planning and
Scheduling, and to develop their expertise in the area of Total Productive Maintenance.
Daily Outlines:
Week One:
Day 1
Introductions & Overview of the Program
Delegates interests
An overview of Operations Management
Linkages between Operations strategy and corporate strategy
Practical Operations Management issues
The roles of Planning, Scheduling
and TPM
Day 2
Operational Process design and management
Management for lean operations
The 5 lean principles and the 7 wastes
Value Stream Analysis
Planning and scheduling Operations.
Day 3
Maintenance management and engineering
Impact on HSE
Lifecycle management
Preventative replacement and maintenance
Reliability & replacement theory and practice
Computerized maintenance management
Day 4
Planning and Scheduling.
Why projects, plans
and schedules fail.
Critical Path Analysis and PERT
Network diagrams.
Resource Allocation
Crashing activities to speed up projects
Day 5
Meaning and origins of Total Productive Maintenance
OEE and Lifetime costs
The 5 pillars of TPM
Autonomous Maintenance
Condition Appraisal
Week Two:
Day 1
What is Mentoring?
* Explore the definitions of Mentoring.
* What is Mentoring? What experience do the delegates have in Mentoring?
* What is the difference between Mentoring and Coaching?
* Explore Maslow’s ‘Hierarchy of Needs’ theory.
* What are the measurable benefits of introducing an organizational?
* Mentoring framework and resulting culture into the
organizational.
Organizational Mapping
* What do we understand by ‘Organizational Mapping?’
* Introduce the ‘Organizational Mapping’ process
* How to indentify and recognize the organizational ‘Learning Anchors’ that already exist within the company
* Explore and manage the ‘Consistency’ of Practice’ processes within your company
* Discover the learning style of the organization, department or team?
Day 2
Organizational Culture
* Understand what ‘Organizational Culture’ is, and its impact on employee behavior and commercial performance.
* Schein Theories of Culture & Leadership –Examine the ‘Cultural
Dynamics’ of the organization through the identification of diverse cultures
and
sub cultures found in the company.
* What is understood by the term a ‘Learning Organization’?
Examine the 7 Learning Disabilities with an organization (Peter Senge.) Discover their influence and impact on individual and organizational performance.
Building A Learning Culture
* Understand the characteristics of a Learning Organization.
* Introducing the 7 key management processes.
*Organizational Mentoring
* Explore the Theory of the 5th Discipline (Peter Senge)
* Discover what issues and practices stop or slow down individual and organizational performance.
* Understand how we learn. Examine the characteristics of Kolb’s learning theory
* Investigate McGregor’s ‘X’ and ‘Y’ theory
Day 3
Implementing A Mentoring Culture
* How to prepare the ‘Planning Model’ Who will be included and engaged in the initial planning?
* How to manage the 3 elements of the Planning Model – Readiness, Opportunity
and Support.
* Explore Daloz Theory which defines the7 functions that support Organizational Mentoring
* Establishing the planning group guidelines.
* How to successfully manage the processes of implementation.
* Identifying danger areas
and
short comings associated with the Implementation process.
* Define and categorize what we mean by mentoring and education
* Promoting demand towards mentoring within the organization.
The Hallmarks of Mentoring
* Examine the 8 ‘hallmarks’ of Organizational Mentoring.
* How to create a ‘Mentoring Pool’
* Building and managing a Knowledge Management checklist.
Day 4
Securing Mentoring Alignment
* Aligning the implementation process with the organizational framework
* Introducing and working with the Mentoring Alignment Tool.
* Identify role functions and managing the ‘Gap analysis’ process.
Promoting Accountability
* Define what we understand by the term ‘Accountability’
*Organizational Mentoring
* Clarify expectations – measurable and none measurable.
* Define roles and responsibilities
of
the all participants and ‘
stakeholder’s.
* Introducing a monitoring process and a mean of measuring results and performance.
* Define and lay out the ‘Feed-back Cycle.
* Explore the approach and practices of ‘
Cross Cultural’ mentoring and the types of approaches to be used.
Day 5
The Importance Communication
* Understanding the challenges of organizational communication in the Organizational Mentoring process.
* Compiling and managing a Communication Check List.
* Understand how communication transforms resistance.
* Explore Schuler Theory – Why People Resist Change’
* Discover how Communication promotes Knowledge sharing within large organizational structures.
* Manage mentoring communication – deciding the objectives and communication styles and methods for each ‘stakeholder’.
* Managing the communication process of Question and Answers.
Pulling it All together.
* An integrated session designed to pull together all theory
and
practical exercised together. To allow the delegate to depart with a clear ‘road map’ supporting by working documents and templates which will allow them to manage the role and function of Organizational Mentoring to their
respective company.
