Course Description

Self-mastery is not achieved by accident - it is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice self-mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing, and contributing. 

As we master our own emotions, so we can enhance our ability to lead others, acting as a role model and someone others would truly wish to follow.  Through this programme you will learn a great deal about yourself – how you think, how you perceive the world and how others perceive you, how you communicate and how you can enrich your communication skills - and through that process you will learn how to lead others with great skill.

Course Objective

·         Develop the necessary skills to become better communicators.

·         Analyze the basic principles underlying interpersonal communication and human behavior.

·         Understand the verbal and non-verbal components of the human communication process.

·         Identify personal listening styles and cite different approaches to improve listening skills.

·         Apply effective ways to deal with conflict on the job.

·         Learn how to give and receive criticism in a constructive manner

Who Should attend?

Employees, supervisors, managers, and others who wish to improve their communication and interpersonal skills when dealing with different people on and off the job.

Course Outline

·         The Process of Human Communication

·         Barriers to Communication

·         Overcoming These Barriers

·         Verbal and Non-verbal elements

·         One-way Versus Two-way Communication

·         The Importance of Listening

·         The Personal Listening Profile

·         Tips to Improve Active Listening Skills

·         Dealing with Difficult People

·         Ways to Cultivate and Improve Interpersonal Relationships

·         Managing Conflict

·         Resolving Conflict

·         Constructive Criticism and Feedback

·         How to Give Criticism

·         How to Receive Criticism

·         Assertive Communication

·         Assertive Versus Passive

·         Assertive Versus Aggressive

·         Communication and Human Behavior

·         Types of Influencing Behavior

·         The Significance of Perception in Human Relationships

·         The Process of Dealing with Differences