Course Description

Employee relations and responsibilities include identifying and resolving workplace issues that affect productivity. In this course, participants will acquire the insight and experience to manage the employee relations process where issues with employee performance, job satisfaction and compliance with organizational policies exist. Skills in how to identify and manage employee relations issues and how to develop and execute an action plan to manage such issues through each phase of the employee relations process will also be covered

Course Objectives

Defining employee relations as a function and list its main role within Human Resources

Learning how to manage employee files and records as per the local labor laws and regulations

Improving employee discipline through better attendance management

Resolving employee grievances in a fair and responsible manner

Enhancing morale through better recognition programs and welfare activities

Who Should Attend?

Team leaders and team members

managers 

Supervisors 

Anyone involved in HR planning.

Anyone who is or will be responsible for managing teams or individuals

Employees in the functions of employee relations

Program Schedule

DAY 1

Defining the Employee Relations Function

Main Duties and Responsibilities of Employee Relations Officers

Employee Relations (ER) versus Human Resources (HR)

Employee Relations versus Personnel and Administration

The Relationship between Labor Law and Employee Relations

DAY 2

The Bare Essentials that Should be Kept on Record at All Times

Organizing the Files: The Logical Approach

Organizing the Files: The Legal Requirements

Approaches to Updating Employee Files

Ad Hoc Updating versus Periodic

Automating Employee Files: Advantages and Disadvantages

Human Resources Information Systems 

The Global Ranking of Current 

DAY 3

Punctuality and Discipline: Tips for Improving Performance in these Two Areas

Flexi-Time: Definition and Uses

Pros and Cons of Flexi-Time Cultures

Absenteeism: The Main Key Performance Indicators for Measuring Absenteeism

Analyzing Absenteeism in Order to Reduce it

DAY 4

The Definition of Employee Morale

Employee Morale versus Organizational Health

Assessing Employee Morale

Objective versus Subjective Approaches for Assessing Morale

Using the Dow Jones Model to Measure Morale

The Various Key Performance Indicators that are Influenced by Employee Morale

Organizational Health Surveys: The Main Criteria for Designing a Survey

DAY 5

The Definition of a Grievance

Grievances versus Complaints versus Whining

The Grievance Handling Procedures: Recommended Steps

Grievance Rate and Grievance Resolution Rate

The Main KPIs for Measuring your Grievance Resolution Ratio