Course Description

In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control the relationship between the service provider and the end-user, both internally and externally. It manages the expectations of both parties, sets out the parameters of responsibility and offers performance indicators.

Course Objectives

·         Understand how to decide rationally what maintenance activities to outsource and what not

·         Learn the features, functions and benefits of lean maintenance contracts

·         Understand the different types of maintenance contracts ( incl. Service Level Agreements) and when/how to apply them

·         Learn how to define service levels and monitor the contractor performance

·         Learn how to develop and negotiate a maintenance contract

·         Recognize the pitfalls

·         Understand how to evaluate the delivered performance of all parties involved

·         Learn how to implement maintenance contract management

Who Should Attend?

·         All professionals negotiating, managing and verifying maintenance contracts

·         Teams who have been assigned the responsibility of establishing a maintenance contract 

·         Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing

Program Schedule

DAY 1

·         The ‘business’ of maintenance

·         The role of contracts in the commercial environment

·         Contract Law Fundamentals for Non-Lawyers

·         Contract Law Masterclass for Non-Lawyers

·         Contract Law Advanced Masterclass for Non-Lawyers

DAY 2

·         Contract Management

·         Planning the contract lifecycle

·         Contract drafting methodologies

·         Contract Administration Fundamentals

·         Contract Drafting & Negotiation Fundamentals

·         Contract Drafting, Management & Strategy Masterclass

DAY 3

·         Negotiation skills and techniques

·         Contract Negotiation Masterclass

·         Contract Design, Structure & Strategy

·         Developing the price schedule

·         Contract Management & Governance

DAY 4

·         Contract Scorecard – Contract Design Masterclass

·         Developing the service level agreement

·         Tendering & Procurement

·         Tender Preparation & Evaluation

·         Tender Writing Masterclass

DAY 5

·         Contract operations

·         Contract Specifications

·         Designing maintenance contract outcomes

·         Choosing a contract administration team