Course Description

 

·         List the challenges, objectives, and functions of warehousing and the key roles in warehousing organizations.

·         Identify causes of problems and opportunities for improving warehouse operations.

·         Develop Key Performance Indicators (KPIs) and benchmark warehouse performance.

·         Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs.

·         Outline a proper framework for selecting a warehouse management system.

·         Apply state-of-the-art concepts in warehousing such as cross docking and product returns. 

 

 

 

Course Objective

 

·         List the challenges, objectives, and functions of warehousing and the key roles in warehousing organizations.

·         Identify causes of problems and opportunities for improving warehouse operations.

·         Develop Key Performance Indicators (KPIs) and benchmark warehouse performance.

·         Acquire a good understanding of the financial aspects of warehousing and calculate warehouse costs.

·         Outline a proper framework for selecting a warehouse management system.

·         Apply state-of-the-art concepts in warehousing such as cross docking and product returns. 

 

 

 

 

Who Should attend?

 

Those who are involved in the warehousing function, both at the operational and supervisory levels. In particular, warehouse managers, operations managers, account handlers and customer service staff among others.  

Course Outline

 

 Day 1: 
Importance of Warehousing

o    Objectives of Warehousing

o    Types of Warehouses

o    Warehouse Value-Adding Roles

o    Activities in Warehouse Operations

o    Warehouse Organizations and Job Descriptions

o    Principles of World-Class Warehousing

Warehouse Activity Profiling

o    Motivations for Profiling

o    Customer Order Profiling

o    Item Activity Profiling

o    Inventory Profile

o    Activity Relationship Profile

 

Day 2: 
Measuring and Benchmarking Warehouse Performance

o    The Basics of Benchmarking

o    Benchmarking Warehouse Operations

o    Warehouse Performance Measures

o    Performance Gap Analysis

o    Key Performance Indicators

o    World-Class Practices

 

Day 3: 
Warehouse Cost Calculations

o    Direct Handling Expense

o    Direct Storage Expense

o    Operating Administrative Expense

o    Handling Expense per Man-Hour

o    Storage Expense per Square Meter

o    Handling Rate per Unit

o    Storage Rate per Unit

 

Day 4: 
Warehouse Management Systems (WMS)

o    Due Diligence in WMS Selection

o    Expected Baseline Functionality and Differentiators

o    WMS versus Enterprise Resource Planning (ERP)

o    Preparing the Request for Proposal (RFP)

o    Implementation of WMS

 

Day 5: 
Special Topics in Warehousing

o    Reverse Logistics/Product Returns

o    Cross Docking Facilities

o    Lean Warehousing Tips

o    Competencies in the Warehouse

o    Third-Party Warehousing