The Course

Excellent Troubleshooting Skills are considered a core competency for 'Best-in-Class' modern industrial companies. If your company’s goals include minimizing downtime then this workshop is a must because it delivers rapid, efficient Troubleshooting.

The following aspects will be addressed:

·         Problem Solving Terminology

·         Numerous Tools and Techniques

·         A standard "Blue-Print” for problem analysis and resolution

·         Strategies; Planning; and Protocols

·         Variability Analysis

·         "Human Factor” analysis as a Source of Error

The Goals

Participants attending the programme will:

·         Understand how to become a 'Top Gun' Trouble-Shooter

·         Develop a structured approach to Troubleshooting and Problem Solving which uses a common terminology and shared understanding

·         Point the way to Continuous Improvement in the way you run your processes and make incremental efficiency gains

·         Understand the difference between having a techniques manual on the bookshelf – and actually making it work

·         Identify the "motivated" people who should be the champions of Troubleshooting and Problem Solving – and who should just follow

·         Understand work practices which "allow" success in Troubleshooting and Problem Solving

The Delegates

This programme is directed at:

·         Supervisors who are involved in the Operations / Maintenance function

·         Employees who are responsible for leading and directing people to achieve and improve productivity levels

·         Planners and Coordinators

·         Engineers and Technologists

·         Those faced with the challenge of actually using the various techniques of Troubleshooting and Problem Solving to reduce downtime and waste and improve run efficiencies will benefit

·         It is of equal importance to Production, Maintenance Engineering and Process Engineering personnel

The Process

The programme will be conducted in a facilitative style with a combination of lecture, practical experience in the use of techniques, case studies and a high level of lively debate and sharing of ideas. Delegates will be encouraged to introduce problems of their own for discussion and analysis. Copies of all lecture materials, case studies and workbooks will be provided.

The Benefits

·         Improved decision making abilities

·         Clarity of vision

·         Understanding of Consequences (Cause / Effect)

·         Improved Maturity

·         A new sense of certainty and confidence

·         Empowerment and a results driven focus

The Results

·         Improved Performance

·         Informed decision-making

·         Delegations and Productivity

·         Focused activities

·         Improved understanding of the maintenance process

·         Elimination of Time-Wasting activities

The Programme Content

 

Day One

Introductory Concepts

·         The nature of problems

·         A Common Terminology

·         Context – Asset based or Business Process based

·         Structured approaches – 6 Big Losses, 7 Wastes

·         Techniques introduction

·         Tools introduction

·         A Six Level Performance Standard

·         Critical Relationships

Day Two

Tools & Techniques – Practical Experience

·         Decision Logic

·         Maturity Indexing

·         Relationships Analysis

·         Problem Analysis and Synthesis

·         Practical Use of Tools and Techniques

·         Case Studies

·         Project selection methods

·         Tools & Techniques – selecting the right one

Day Three

People Issues

·         Working practices – empowerment or impairment?

·         Group dynamics

·         Individual motivators

·         External vs. Internal Motivation

·         Developing Troubleshooting and Problem Solving skills

·         Managing change

·         Transition Matrix

·         Fractation

Day Four

Operator, Maintainer, Designer Interface

·         Cross functional working

·         Effect of Maintenance strategy

·         Functional Contribution analysis

·         Life Cycle Analysis, Design for Operation, Design for Maintenance

·         Variability Analysis

·         Strategies; Planning; and Protocols

·         Effect of improved "Fit” between critical parameters in Operations

·         Continuous Improvement

Day Five

Open Forum

·         Review of Concepts, Tools and Techniques

·         Your Problems – Your Case Studies

·         Your Action Plan

·         Configuration Management

·         Commercial Programs

·         Application of "Standard Questions”

·         The Four critical stages of Data Maturity

·         Wrap up