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Introduction:
Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems and decision making.
These benefits and many others are the excellent reasons to learn the creative
problem solving techniques outlined and build a toolkit for solving problems and decision making that form part of everyday life in today's organization. Objectives:
The objective of this intensive course is to provide participants with
technical knowledge and practical training on the methodologies and tools of
problem solving and Decision Making. The course will focus on developing and upgrading diagnostic problem skills. The course will also emphasize the models and processes of decision making. Who should attend:
Managers, professionals, and any person who is looking for the best techniques to solve any problems related to their works and who is admiring to make the most efficient decisions to achieve the
best desired objectives. Daily Outlines:
Day 1:
Practical application in problem solving
Define the " problem
Describe the ideal problem solvers
Creative thinking
Relationship between creative thinking and problem solving
Holmes test for creative personality
Identified the types of problem encountered
Day 2:
The problem solving model
Generate alternatives
Brainstorming
Check board
o
Adapt or build on the past
o Evaluate options
o Criteria check board
Day 3:
Evaluate options
o Sort by category
o Rank order
o Advantage /disadvantage
o Pro/con
o What I like
Day 4:
Select the final solution
o Consensus
o Straw voting
o Multi-voting
o Negative voting
o Revisiting earlier
Problem-solving outcomes
Other
problem solving techniques
o Legitimize problems
o Best/worst/most probable
o Problems as given/ problems as understood
o Is/Is not
o Diagram/
fishbone
o Basic questions
o Break into components
o
Force field analysis
o Ask an expert
Day 5:
Types of decision
o Autocratic
o Consultative
o Group
The
decision making process
Decision making under certainty
Decision making under uncertainty
Information technology and decision making systems
Guidelines for making good decisions
Making bad decisions
Evaluations
Computer-based decision making
Using Microsoft Excel for decision making |
