Introduction:

This Training course program will provide an understanding of the main issues which allow management and supervision; such as proactive planning, understanding of the customer relations, effective communication skills, proper time management, Understanding human resource reactions and interaction and finally helping the new managers and supervisors to use effective leadership style and management techniques

Objectives:

• Understand and develop skills necessary for new managers & supervisors.

• Learn the importance to set goals and plan effectively and efficiently.

• Learn the importance of managing with strategic thinking.

• Develop ability to establish a customer focus in management.

• Develop positive interpersonal techniques for better people relationships.

• Improve their ability to make higher quality decision.

• Apply concepts of team building, team performance and motivation.

• Learn how to establish and maintain time management techniques.

• Understand how to develop communication techniques and understand the role of the stakeholder and how to manage them accordingly.

• Understand the importance of the performance standards and develop plans to improve this performance.

Who should attend:

• Personal who have recently been appointed to a new management or supervision position.

• Those who are desirous of a supervisory position or those established supervisors who have not had formal supervisory training.

• Those who are responsible for managing any type of group or team and representatives of all functional disciplines from any type of industry, business or organization, including the service industry.

Daily Outlines:

DAY 1:



• Identification of management and supervisory leadership skills.

• Challenges supervisors face in dynamic, changing new organizations.

• Identifying the life cycle of organizations.

• The role of leadership in today’s successful organization.

• Understanding the role of strategic management in leadership 

• The importance in leadership of a customer focus.





DAY 2:



• Developing goals and objectives that align with the company’s business plan.

• Integrating goals, scope, work structure and management planning.

• Developing a concept of planning based on standardized principles.

• Identifying the role of stakeholders I effective planning.

• Using a planning process to set planning goals and get work started.




DAY 3:


• Determining how person’s style of work affects time management.

• Using a process to identify time issues and solutions to the issues.

• Learning how empowerment is used in time management.

• Importance of leadership and communication methods.

• Learning the impact of verbal and non-verbal communication.



DAY 4:


• Characteristics of interpersonal interaction for individuals.

• Identification of the personal interaction styles.

• Individual strengths and challenges of interpersonal interaction styles.

• Successful interpersonal interaction develops trust.

• Team building stages.

• Varied interaction types to deal with different people.



DAY 5:


• Encourage innovation and improvement as a supervisor.

• Understanding the interpersonal work group dynamics.

• Identifying the change process and the human change.

• How to deal with change resistors.

• Developing an action plan for personal and work group improvement.