Course Description

This highly interactive programme investigates the characteristics and behaviours of top performers. Using state of the art management techniques of NLP, Emotional Intelligence, Behavioural Science and Psychometric Tests, this training session will guide delegates actively through the world of Interpersonal communication, negotiation and presentation skills. All of the skills are transferable to the workplace.

Course Objective

·         Demonstrate confidence in front of colleagues, customers and friends

·         Understand Behavioural patterns and how to adapt to others

·         Utilize crystal clear communication models in order to maintain rapport

·         Examine the most up-to-date negotiation, communication and presentation skills and be confident to use them in the workplace

·         Understand the innovative business tools of NLP, Emotional Intelligence and Behavioural techniques and be able to model those skills when working with others

·         Use appropriate body language, voice and tone in order to create a positive and lasting first impression with every customer facing opportunity

·         Ensure a win win situation in every negotiation

·         A more confident and effective team of negotiators and presenters

·         A crystal clear communication strategy within your organisation

·         A greater understanding of behaviours within the organisation

·         Innovative strategies for working with others within the organisation and outside

·         Increased numbers of successful negotiations with customers and staff alike

·         Lasting rapport with customers, ensuring they work with your organisation rather than a competitor

·         Customers see your negotiators as world class and professional

·         Conflict resolution is seen as a challenge not a threat

Who Should attend?

·          Personnel who need to influence others, either socially or commercially  

·         Also, any professional who has to negotiate a successful outcome from any meeting, either in a business or in a personal setting will find this programme beneficial

Course Outline

 

DAY 1 - How to build lasting rapport

·         The art of building lasting rapport

·         How to identify Behavioural traits and react to them

·         How to modify your own behaviour to match other’s

·         Sharpen your senses to the signals others are sending you

·         Connect with colleagues and clients at a level that creates deeper trust and commitment

·         Step into another person’s shoes to better appreciate their experiences and motivations

·         Read body language in order to understand how others are thinking and responding to you

·         Notice the clues that show if a person is telling the truth, or not

DAY 2 - Crystal clear communication

·         What is NLP - A basic introduction

·         Powerful listening and questioning techniques

·         Thinking patterns

·         Filters to communication

·         The use of Metaphors

·         Modelling

·         Perceptual positions

·         Logical levels of change

·         Climates of trust

·         Well formed outcomes

·         Interpersonal Communication exercises

DAY 3 - The negotiation model

·         The negotiating framework model

·         Two Habits Of Highly Effective Negotiators

·         Communication in negotiation

·         Think Win/Win

·         Consider Options

·         Consensus

·         Commitment

·         When to Walk Away

·         Negotiation Exercise

DAY 4 - Creating the Right Message

·         Introductory presentations and feedback

·         What makes a speaker appear confident?

·         Harnessing nerves in a creative way

·         Key messages received from presentations and top presenter

·         The importance of good eye contact in presenting

·         Body language and the part it plays in presentations

·         Assertiveness and the presenter

·         Stance, confidence and professionalism

·         The non-verbal impact of presentations

·         Using the body to create impact

·         The importance of gestures

·         The vocal skills of top presenters

·         Increased emphasis, tonality and tonal marking

DAY 5 - Professional Planning Process

·         Planning for the perfect presentation

·         Audience focused objectives

·         Researching the audience and setting time related objectives

·         Venue considerations and why they are so important

·         The differing skills for small or platform presentations

·         Content and the message the audience receives

·         Visual aids, what are they and how they should be used

·         Creating audience interaction with visual aids

·         Powerful techniques for use with visuals

·         Using PowerPoint effectively

·         How to influence an audience and handle questions with ease

·         The final presentations