Course Description

 

Supervision plays a vital role necessary to implement the owners' business objectives and achieve stability and growth. Supervisor’s role helps the administration of business policies carried out by the senior management, their immediate staff, and everybody else who possesses authority delegated by people with supervisory responsibility.

 

Training Methodology 

The programme is carefully designed to address all styles of learning and to fully engage participants through the use of program materials, exercises, case study, and discussions of relevant organisational issues. Lectures and discussions are either preceded or followed by powerful individual or group exercises

Course Objective

 

This training course provides participants with the essential administrative tools and techniques for successful implementation of their supervision position.

 

In particular, at the end of this program, the participants will be able to:

·         Understand their own organization and the business environment within which it operates

·         Recognize their supervisory professional role and responsibilities as part of the management team

·         Be familiar with the principles and processes of performance management

·         Set up and measure SMART objectives and assess performance

·         Effectively communicate with employees, peers, and managers

·         Adopt a systemic approach to motivating staff under your control

·         Be familiar with strategies for dealing with organizational change and development process

·         Be familiar with problem solving and decision-making processes, methods and techniques, and associated risks

·         Prepare an action plan to implement on return to work.

Who Should attend?

 

·         Managers, Supervisors, First Line Managers, Team Leaders and anyone who will ever need to manage others, either socially or commercially.

·         Anyone who does have to set up goals and objectives and measure performance of others

·         Anyone who is involved in managing human resource issues in any organizational context.

Course Outline

 

Programme Outline

Module 1: The Role and Functions of the Supervisor

·         Clarifying Responsibilities

·         Definition of a Supervisor

·         The Role of a Supervisor

·         The Responsibilities of a Supervisor

Module 2: Managing for High Performance

·         Performance Management

·         Setting Expectations and Goals

·         Giving Positive Feedback

·         Handling Performance Problems Effectively

·         Supervising with Flexibility.

Module 3: Communicating with Others Proactively

·         Building Interdependent Relationships

·         Communicating One-on-One with Employees

·         Communicating with a Team

·         Communicating Every Day with Others

·         Communicating with Your Manager

Module 4: Coaching for Excellence

·         The Changing Playing Field

·         The Best and Worst Supervisors

·         The Coaching Process

·         Strategies for Effective Coaching

Module 5: Dealing with Change Positively

·         A New Paradigm

·         Organizational Change

·         The Impact of Change

·         Communicating Change Effectively

·         Change-Management Skills

·         Brainstorming Change Ideas

·         Problem Solving Techniques

·         Strategies for Managing Change